Refund policy

We understand—occasionally a piece may not be the perfect fit. Whether it’s the size, colour, or simply not what you had in mind, we’re here to ensure your return or exchange is effortless. Here’s what you need to know.

Online Orders

For an item to be considered for a refund or exchange, the following criteria must be met:

  • Items must be returned within 30 days of the order date.
  • Items must be unworn, unwashed, and undamaged.
  • The item must be returned in its original packaging, with all accessories and tags intact and undamaged.
  • The item must not have been purchased on 'Final Sale'.

To organise an exchange or refund contact customer support.

Refunds

If you are not fully satisfied with your Merinomink purchase, you can return it to us for a full refund or exchange it for another item. Merinomink does not accept refunds on sale items (unless goods are faulty or not as ordered).

All refunds are issued at the discretion of Merinomink. Merinomink reserves the right to refuse a refund request if it does not comply with these conditions.

Exchanges

You can exchange any item, including sale items, for a different size, colour, or style. All exchanges are subject to availability.

Although you will need to pay the delivery fee to return the item/s to Merinomink™, you will not be charged a delivery fee for the replacement item.

'Final Sale' Purchases

Items marked as final sale cannot be returned or exchanged unless deemed faulty.

International Orders

Our standard refund and returns policy apply to all international customers as well.

If you've incurred an import fee for your order, please contact your country's Customs office to request a refund. Unfortunately, we are unable to handle this on your behalf.

Packaging an item for return

Please pack the item securely into the original packaging (where possible) and include the packing slip. If you are unable to enclose the packing slip, please ensure your order number, name, and billing address is included, along with your instructions. All return postage must be paid by the returnee, unless the item was damaged, defective, or if we’ve sent you the wrong item.

For online orders, courier to:

Online Returns
Untouched World Ltd (Merinomink)
21 Sheffield Crescent
Burnside
Christchurch 8053
New Zealand

We recommend that you obtain a tracking number.